converge · Problem Solving, Decision Making · 30–60 min · 2-10 people · medium energy

Conflict Resolution Diagram (Evaporating Cloud)

The Conflict Resolution Diagram helps teams find win-win solutions to seemingly intractable conflicts by identifying underlying needs and shared goals. It encourages a shift from arguing positions to understanding motivations, fostering collaboration and creative problem-solving.

When to use Conflict Resolution Diagram (Evaporating Cloud)

Use this method when facing a deadlock in decision-making, especially when stakeholders hold opposing viewpoints and traditional negotiation has stalled. It's effective for resolving both interpersonal and strategic conflicts.

What it solves

Stalemate in negotiations, entrenched positions, lack of shared understanding, unproductive conflict.

How to run Conflict Resolution Diagram (Evaporating Cloud), step by step

  1. Identify the conflicting demands or proposals from each side. Write these down clearly. (5 minutes)
  2. For each demand, ask 'What need does this satisfy?' and document the underlying needs of each side. (15 minutes)
  3. Identify the shared goal that both sides are trying to achieve by meeting their needs. Articulate this goal clearly. (10 minutes)
  4. Discuss the assumptions behind each original proposal that create the conflict. (15 minutes)
  5. Brainstorm new solutions that address the shared goal and satisfy the underlying needs of both sides. (15 minutes)

Materials needed

  • Whiteboard or digital whiteboard
  • Markers or digital pens
  • Sticky notes (optional)

Facilitator tips

  • Encourage open and honest communication about needs, not just demands.
  • Focus on the shared goal to build common ground.

Common pitfalls

  • Participants focusing on positions rather than needs. Remind them to dig deeper into their motivations.
  • Difficulty identifying a shared goal. Reframe the question by asking what the ultimate impact should be.

Variations

  • Use a 5 Whys approach to uncover deeper needs.
  • Incorporate a voting mechanism to prioritize potential solutions.

Running it online or hybrid

Use a shared digital whiteboard like Miro or Mural to collaboratively build the diagram. Ensure all participants have editing access.

What it produces

A completed Conflict Resolution Diagram outlining opposing demands, underlying needs, and a shared goal, leading to a mutually agreeable solution.

Origin

Based on work by Eliyahu Goldratt — source

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