converge · Decision Making · 60 min · 3-6 people · low energy

DACI Decision-Making Framework

The DACI framework clarifies decision-making roles within a team, ensuring accountability and efficient progress. By assigning specific responsibilities (Driver, Approver, Contributors, Informed), DACI streamlines decision-making and reduces ambiguity.

When to use DACI Decision-Making Framework

Use DACI when launching new projects, encountering roadblocks, or making complex, high-stakes decisions involving multiple stakeholders and departments, especially in cross-functional projects or resource allocation scenarios.

What it solves

Confusion about decision-making authority, slow decision cycles, lack of accountability, and stakeholders feeling uninformed or unheard.

How to run DACI Decision-Making Framework, step by step

  1. Prepare a shared document (e.g., Confluence page) titled 'DACI: [Question]' (5 min)
  2. Assign a Driver to facilitate the process and gather information (5 min)
  3. Identify and assign an Approver (final decision-maker) and Contributors (subject matter experts) (5 min)
  4. Determine who needs to be Informed of the decision outcome (5 min)
  5. Develop an action plan, including details, background, relevant data, decision factors, and options considered (10 min)
  6. Gather input from Contributors and facilitate discussion (10 min)
  7. Organize action items and assign owners (10 min)
  8. Share the outcome and document the final decision (10 min)

Materials needed

  • Digital collaboration tool (e.g., Confluence, Google Docs, Miro)
  • Video conferencing (for remote teams)
  • DACI template

Facilitator tips

  • Emphasize the importance of having only one Approver to avoid decision gridlock.
  • Ensure the Driver effectively facilitates discussion and keeps the process on track.

Common pitfalls

  • Having too many Approvers, leading to conflicting opinions and delays.
  • Failing to clearly define the scope of the decision, resulting in scope creep and wasted effort.

Variations

  • RACI framework (Responsible, Accountable, Consulted, Informed)
  • Adapt the DACI matrix to include a timeline for each step.

Running it online or hybrid

Use a digital collaboration tool like Miro or Mural to create and share the DACI matrix. Ensure all participants have access and can contribute in real-time during video conferencing.

What it produces

A completed DACI matrix outlining roles and responsibilities for a specific decision, along with an action plan and documented outcome.

Origin

Adapted from Atlassian Team Playbook — source

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