diverge · Ideation, Problem Solving · 30–60 min · 3-12 people · low energy

Issue Cards

Issue Cards are a method for sparking discussion and generating new perspectives by isolating specific elements onto individual cards. This technique helps groups break free from familiar thinking and explore different interpretations of a problem.

When to use Issue Cards

Use Issue Cards when a team is stuck in a rut, needs to explore a problem from multiple angles, or requires a structured way to prioritize key areas of focus.

What it solves

Creative block, narrow perspectives, difficulty prioritizing issues.

How to run Issue Cards, step by step

  1. Identify key issues, keywords, insights, or features related to the problem. (10 min)
  2. Write each element on a separate card. Use concise and clear language. (10 min)
  3. Facilitate a group discussion around the cards. Encourage participants to share their thoughts, add new information, and make connections between cards. (20 min)
  4. Prioritize the cards based on relevance, urgency, or impact. (10 min)
  5. Document key insights and next steps based on the prioritized issues. (10 min)

Materials needed

  • Index cards or sticky notes
  • Pens
  • Whiteboard or virtual whiteboard
  • Markers

Facilitator tips

  • Keep the content of the cards simple and focused to avoid bias.
  • Encourage participants to build on each other's ideas and challenge assumptions.

Common pitfalls

  • Cards are too vague or complex, leading to confusion.
  • Participants get stuck on individual cards and fail to see the bigger picture.
  • Prioritization is not clearly defined or agreed upon.

Variations

  • Use images or drawings on the cards instead of text.
  • Combine Issue Cards with other brainstorming techniques, such as mind mapping.
  • Use different colored cards to represent different categories of issues.

Running it online or hybrid

Use a virtual whiteboard tool like Miro or Mural to create and share the issue cards. Participants can add their thoughts and prioritize cards using virtual sticky notes or voting features.

What it produces

A collection of Issue Cards with associated insights, priorities, and potential solutions.

Origin

Adapted from Service Design Tools — source

Build a session around Issue Cards

METODIC places Issue Cards inside a complete, timed session plan — agenda, worksheets, facilitator guide and slides — matched to your group and goal.

Generate a session with Issue Cards · Try METODIC free