explore · Problem Solving, Strategy · 30–45 min · 1-40 people · medium energy

Problem Space Mapping

Problem Space Mapping helps teams explore the multifaceted dimensions of a problem by analyzing it across data, technology, product, experience, system, and implication layers. This method fosters a holistic understanding of the problem landscape, revealing potential design intervention points and their interconnectedness.

When to use Problem Space Mapping

Use this method when you need to gain a comprehensive understanding of a complex problem, identify potential design opportunities across different layers, and consider the broader implications of potential solutions.

What it solves

Narrow problem framing, overlooking systemic impacts, lack of innovative solutions

How to run Problem Space Mapping, step by step

  1. Introduce the Problem Space Map and its layers (Data, Tech, Product, Experience, System, Implications). (5 minutes)
  2. Individually, participants brainstorm how the chosen topic manifests in each layer, writing each idea on a sticky note. Encourage diverse perspectives and past, present, and future considerations. (20 minutes)
  3. Participants populate the map by placing their sticky notes in the corresponding layers. (5 minutes)
  4. Facilitate a group discussion to reflect on the populated map, identifying potential design opportunities, unexpected connections, and concerning implications. (10-15 minutes)

Materials needed

  • Printed Problem Space Map (or large paper/board to draw it)
  • Sticky notes
  • Pens
  • Timer

Facilitator tips

  • Encourage participants to think broadly and creatively about each layer.
  • Remind participants that there are no right or wrong answers, and all ideas are welcome.

Common pitfalls

  • Participants getting stuck in one layer: Encourage them to move to other layers if they are struggling.
  • Superficial brainstorming: Prompt participants to dig deeper and consider the underlying assumptions and implications.

Variations

  • Focus on a specific layer to dive deeper into that area.
  • Use different colored sticky notes to represent different perspectives or stakeholders.

Running it online or hybrid

Use a shared digital whiteboard like Miro or Mural to allow participants to collaboratively add sticky notes to the map.

What it produces

A visual map populated with sticky notes representing different aspects of the problem across various layers (data, tech, product, experience, system, implications).

Origin

Adapted from Creative Acts for Curious People by Sarah Stein Greenberg, Carissa Carter, Megan Stariha, and Mark Grundberg — source

Build a session around Problem Space Mapping

METODIC places Problem Space Mapping inside a complete, timed session plan — agenda, worksheets, facilitator guide and slides — matched to your group and goal.

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