close · Conflict Resolution, Team Building, Feedback · 60–75 min · 16-20 people · medium energy

Restorative Dialogue

Restorative Dialogue facilitates a structured conversation following a 'hot moment' (a conflictual situation) to foster understanding and repair relationships. By exploring individual perspectives and underlying values, participants can rebuild trust and create a more inclusive environment.

When to use Restorative Dialogue

Use this method when a conflict or emotionally charged situation has disrupted a group's dynamics and you want to facilitate a constructive process for understanding different perspectives and restoring a sense of safety and connection.

What it solves

Tension and unresolved conflict after a heated discussion, hindering collaboration and creating a hostile environment.

How to run Restorative Dialogue, step by step

  1. Recap the 'Hot Moment' (5 mins). Define a 'hot moment' and emphasize the importance of reflection for creating a safe learning environment. Briefly and factually describe the background, situation, feelings, and actions observed, avoiding judgments.
  2. Individual Introspection (10 mins). Have each participant reflect individually on the 'hot moment' using keywords to answer: What did you feel? What did you think? What principle/value was at stake? What did you do/not do?
  3. Collect and Share Perspectives (20 mins). Gather responses using an online tool (e.g., Mentimeter) or a flipchart. Display the data in a matrix (Feeling, Thought, Principle/Value, Act) for all to see. Observe the variety of perspectives without focusing on individuals directly involved.
  4. Restorative Dialogue (20 mins). Reiterate the session's objectives: learning and restoration, not winning. Introduce attitudes for dialogue (wonder, empathy, courage, curiosity, tolerating the not-knowing, etc.). Facilitate a discussion, starting with neutral perspectives, and encourage active listening and clarifying questions.
  5. Collective Reflection (5 mins). Allow those involved in the 'hot moment' to share their perspectives without defensiveness. Summarize key insights and lessons learned. Thank participants for their openness.

Materials needed

  • Online interactive presentation tool (e.g., Mentimeter) or flipchart
  • Markers
  • Handout on Restorative and Socratic Dialogue (optional)
  • Reflective questions for individual introspection
  • Timer

Facilitator tips

  • Maintain a neutral, mediating role throughout the dialogue.
  • Regularly summarize what has been said to ensure understanding.
  • Remind participants of the attitudes needed for a fruitful dialogue.

Common pitfalls

  • Participants becoming defensive or blaming others. Remind them of the session's objectives and the importance of empathy.
  • Dominant voices overshadowing quieter participants. Actively solicit input from everyone.

Variations

  • Use a talking stick to ensure everyone has a chance to speak uninterrupted.
  • Incorporate a brief mindfulness exercise to help participants center themselves before the dialogue.

Running it online or hybrid

Use a virtual whiteboard like Miro or Mural to capture the matrix of feelings, thoughts, and values. Utilize breakout rooms for individual reflection and small group discussions.

What it produces

A shared understanding of different perspectives and values related to the 'hot moment,' documented insights, and a renewed sense of trust and connection within the group.

Origin

Adapted from Transition Makers Toolbox — source

Build a session around Restorative Dialogue

METODIC places Restorative Dialogue inside a complete, timed session plan — agenda, worksheets, facilitator guide and slides — matched to your group and goal.

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