Feedback · Feedback · 15–30 min · 2-2 people · low energy

Situation-Behavior-Impact (SBI)

SBI is a structured feedback technique that promotes objectivity and clarity by focusing on specific situations, observable behaviors, and their resulting impact. It helps reduce defensiveness and encourages constructive dialogue.

When to use Situation-Behavior-Impact (SBI)

Use SBI when delivering both positive and negative feedback to individuals, especially when aiming to avoid subjective interpretations and assumptions.

What it solves

Difficulty delivering constructive criticism without triggering defensiveness or misinterpretations.

How to run Situation-Behavior-Impact (SBI), step by step

  1. (2 minutes) Clearly define the **Situation** where the behavior occurred. Be specific about the context.
  2. (5 minutes) Describe the **Behavior** you observed. Focus on what you saw or heard, avoiding assumptions or judgments.
  3. (5 minutes) Explain the **Impact** of the behavior. Share how it affected you, the team, or the project.
  4. (3 minutes, optional) Inquire about the person's **Intent** behind their actions to understand their perspective.
  5. (5 minutes) Encourage reflection on the feedback and discuss potential alternative behaviors for the future.

Materials needed

  • Paper or digital document
  • Pen or keyboard
  • Timer

Facilitator tips

  • Emphasize the importance of describing behaviors objectively, without adding personal opinions.
  • Encourage the feedback receiver to actively listen and ask clarifying questions.

Common pitfalls

  • Jumping to conclusions about intent without asking.
  • Focusing on personality traits rather than specific behaviors.

Variations

  • Use SBI in a group setting to provide feedback on team dynamics.
  • Adapt SBI for self-reflection to identify personal areas for improvement.

Running it online or hybrid

Use a shared document or online whiteboard to record the Situation, Behavior, and Impact.

What it produces

A clear and documented understanding of the impact of specific behaviors in a given situation.

Origin

Developed by the Center for Creative Leadership — source

Build a session around Situation-Behavior-Impact (SBI)

METODIC places Situation-Behavior-Impact (SBI) inside a complete, timed session plan — agenda, worksheets, facilitator guide and slides — matched to your group and goal.

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