close · Feedback · 60–120 min · 2-40 people · low energy

Start, Stop, Continue Feedback

The Start, Stop, Continue exercise is a structured feedback method that encourages team members to provide actionable insights to one another. It fosters open communication and helps individuals understand how their actions impact the team's performance and dynamics.

When to use Start, Stop, Continue Feedback

Use this method when a team needs to improve communication, address unproductive behaviors, or reinforce positive contributions. It's particularly useful after a project milestone or at the end of a sprint to reflect on team dynamics and individual performance.

What it solves

Avoids vague or unhelpful feedback by providing a structured framework. Helps to address unspoken issues and encourages constructive dialogue within the team.

How to run Start, Stop, Continue Feedback, step by step

  1. Divide participants into small groups of 4-6 people who have worked together significantly. (5 minutes)
  2. Explain the 'Start, Stop, Continue' framework and its purpose. Emphasize the importance of providing specific and actionable feedback. (10 minutes)
  3. Each participant writes down the name of a colleague and completes the sentences: 'Something I would like you to START doing is...', 'Something I would like you to STOP doing is...', 'Something I would like you to CONTINUE doing is...'. (30-60 minutes)
  4. In their small groups, participants take turns sharing their feedback verbally and handing over the written notes to the recipient. (15-30 minutes)
  5. Facilitate a brief debrief session to discuss key takeaways and any common themes that emerged. (10 minutes)

Materials needed

  • Sticky notes or paper
  • Pens
  • Timer
  • Optional: Whiteboard or virtual collaboration tool (e.g., Miro, Google Docs)

Facilitator tips

  • Encourage participants to focus on behaviors rather than personal traits.
  • Remind participants to be respectful and constructive in their feedback.
  • Create a safe and supportive environment for sharing feedback.

Common pitfalls

  • Participants may struggle to provide specific feedback. Encourage them to think about concrete examples.
  • Some participants may be hesitant to give negative feedback. Emphasize that the goal is to help each other improve.

Variations

  • Anonymous feedback: Participants can submit their feedback anonymously to the facilitator, who then shares it with the group.
  • 360-degree feedback: Gather feedback from multiple sources, including peers, managers, and direct reports.

Running it online or hybrid

Utilize breakout rooms in video conferencing platforms (e.g., Zoom) for smaller group discussions. Encourage participants to use shared online documents or whiteboards for collaborative feedback writing and sharing.

What it produces

Individual feedback notes for each team member, outlining specific actions to start, stop, or continue.

Origin

Adapted from Hyper Island — source

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