explore · Requirements Gathering, User Research, Planning · 30–60 min · 3-10 people · medium energy
User Stories
User Stories help teams define digital service requirements from the user's perspective, fostering a shared understanding between design and development. This method ensures that the team focuses on delivering value to the end-user by breaking down complex features into manageable, user-centric narratives.
When to use User Stories
Use User Stories when initiating a new digital service project or feature enhancement to ensure alignment on user needs and desired outcomes. It's particularly useful when bridging the gap between design and development teams.
What it solves
Lack of shared understanding between design and development teams regarding user needs; Features not aligned with user expectations.
How to run User Stories, step by step
- Introduce the concept of User Stories and their format (As a...I want...So that...). (5 min)
- Identify key user types or personas for the digital service. (10 min)
- For each user type, brainstorm potential goals they might have when interacting with the service. (15 min)
- For each goal, articulate the benefit the user receives from achieving that goal. (15 min)
- Refine and prioritize the user stories based on their importance and feasibility. (15 min)
Materials needed
- Whiteboard or digital whiteboard (Miro, Mural)
- Sticky notes (physical or digital)
- Markers
- Timer
Facilitator tips
- Encourage participants to think from the user's perspective, not their own.
- Break down large, complex goals into smaller, more manageable user stories.
Common pitfalls
- Writing user stories that are too technical or implementation-focused.
- Failing to prioritize user stories effectively.
Variations
- Use different templates for user stories, such as 'INVEST' (Independent, Negotiable, Valuable, Estimable, Small, Testable).
- Incorporate user story mapping to visualize the user journey and identify gaps.
Running it online or hybrid
Use a shared digital whiteboard like Miro or Mural for collaborative story creation and prioritization. Ensure all participants have access and are comfortable using the platform.
What it produces
A collection of user stories, typically in the format: "As a [user type], I want [goal] so that [benefit]".
Origin
Adapted from Agile Methodology principles — source
Build a session around User Stories
METODIC places User Stories inside a complete, timed session plan — agenda, worksheets, facilitator guide and slides — matched to your group and goal.