intermediate · 60–60 min
The Customer-Centric Refinement Workshop
Stop talking about 'tickets' and start talking about 'users'. Re-focus on user needs.
About this session
When backlog refinement becomes a checklist of technical tasks, teams often lose the context of why they are building in the first place. This workshop breaks that cycle by centering every discussion point on a specific user need rather than a Jira ticket ID. You leave with a refined set of priorities that are defined by their impact on customers rather than just their status as implementation requirements.
Why it works
By imposing a three-step filter on the backlog, the workshop forces participants to translate abstract technical requirements into concrete user benefits. This shift in language reduces friction during prioritization, as it becomes easier for the group to agree on what provides the most value once the human element is visible.
What you’ll walk away with
- Clear actionable outcomes from a 3-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Scrum Masters, Agile Coaches
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Scrum Masters or external facilitators working with agile & scrum teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 3 activities are designed to flow together smoothly.
Run this session with METODIC
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