intermediate · 120–120 min
2-Hour Empathy Interview Masterclass
Improve your team's research skills. Practice the art of the empathy interview in a safe setting.
About this session
Teams often struggle to uncover genuine user needs because they inadvertently lead the witness or follow a rigid script. This masterclass provides a low-stakes environment to test interview techniques and refine the ability to ask open-ended questions that reveal emotional drivers. Participants walk away with a shared standard for what a high-quality, unbiased interview sounds like.
Why it works
The format relies on a rapid cycle of role-play and observation that exposes how subtle changes in wording can change a user's response. By acting as both the subject and the observer, researchers experience the psychological pressure of the interview from both sides, making them more mindful of how they create rapport and handle silence.
What you’ll walk away with
- Clear actionable outcomes from a 3-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Designers, UX Researchers
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Designers or external facilitators working with design thinking teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 3 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “2-Hour Empathy Interview Masterclass” — ready to run in minutes, for any workshop, meeting, or team session.