intermediate · 60–60 min
The Seamless Onboarding Workshop
Users dropping off during signup? Identify and remove the friction points in your first-mile experience.
About this session
Losing potential customers during the signup process often stems from hidden friction points that are invisible to the people who built the product. This session guides a team through a step-by-step audit of the initial user journey to isolate specific barriers and agree on immediate technical or design fixes.
Why it works
The process forces participants to move from subjective opinions to a shared, granular view of the user's first experience. By transitioning quickly from identifying friction to proposing solutions, the workshop prevents circular debates and results in a prioritized backlog of improvements.
What you’ll walk away with
- Clear actionable outcomes from a 3-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Managers, Product Owners
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Managers or external facilitators working with product management teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 3 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “The Seamless Onboarding Workshop” — ready to run in minutes, for any workshop, meeting, or team session.