intermediate · 90–90 min
How to Stop Jumping to Solutions and Start Understanding Users
Stop wasting resources on the wrong features. Use this workshop to uncover the real root cause of user pain points.
About this session
When a new project kicks off, teams often rush to brainstorm features before they fully grasp the underlying user friction. This session moves the focus from immediate fixes to root causes, ensuring that the eventual roadmap is based on observed pain points rather than assumptions.
Why it works
The structure enforces a deliberate delay between identifying a problem and proposing a solution, which prevents the team from settling on the first idea that comes to mind. By grounding the discussion in specific user evidence, it shifts the conversation from subjective opinions to a shared, objective understanding of where the product is failing.
What you’ll walk away with
- Clear actionable outcomes from a 4-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Designers, UX Researchers
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Designers or external facilitators working with design thinking teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 4 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “How to Stop Jumping to Solutions and Start Understanding Users” — ready to run in minutes, for any workshop, meeting, or team session.