intermediate · 54–72 min
From Solution Bias to Root Cause Discovery
Stop building features nobody wants. Move from surface-level ideas to the root cause of user pain with structured inquiry.
About this session
Teams often rush to build features based on surface-level requests, only to realize later they solved a symptom rather than the actual user pain. This session provides a framework to pause that momentum and interrogate the underlying causes of a problem before any design work begins.
Why it works
The process shifts the group dynamic from debating the merits of different ideas to analyzing the evidence behind a problem. By forcing a structured inquiry into the 'why,' the session ensures that the team aligns on the source of friction rather than just the easiest thing to build.
What you’ll walk away with
- Clear actionable outcomes from a 4-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Designers, UX Researchers
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Designers or external facilitators working with design thinking teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 4 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “From Solution Bias to Root Cause Discovery” — ready to run in minutes, for any workshop, meeting, or team session.