intermediate · 90–90 min
How to Identify and Fix User Journey Friction
Visualise the pain points in your current user flow and generate immediate fixes with your team.
About this session
When a product underperforms, teams often debate solutions before they actually agree on where the user experience is breaking down. This workshop bridges that gap by forcing a visual walk-through of the current flow to expose specific friction points. By the end, the group converts these frustrations into a shared list of immediate, documented fixes.
Why it works
Mapping the journey visually prevents participants from getting lost in abstract discussions or individual anecdotes. By moving directly from identifying a pain point to proposing a solution in the same session, the team maintains momentum and avoids the typical delay between research and action.
What you’ll walk away with
- Clear actionable outcomes from a 4-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Designers, UX Researchers
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Designers or external facilitators working with design thinking teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 4 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “How to Identify and Fix User Journey Friction” — ready to run in minutes, for any workshop, meeting, or team session.