intermediate · 54–72 min
The User Journey Rejuvenation Workshop
Is your user journey mapping yielding no new insights? Re-examine the experience to find hidden friction and innovation gaps.
About this session
Static journey maps often lose their value once the initial research phase ends, leaving teams with a document that no longer reflects current user frustrations. This workshop provides a structured way to audit an existing map to identify where the experience has diverged from the original design and where new friction points have emerged.
Why it works
The process moves participants away from passive observation and into active critique by isolating specific stages of the journey for deep inspection. This prevents the team from defaulting to a surface-level review and instead surfaces the subtle gaps in innovation that occur as products and user behaviors evolve over time.
What you’ll walk away with
- Clear actionable outcomes from a 4-step facilitated process
- Increased participant engagement and buy-in
- Documented decisions and next steps
- Improved team alignment on the topic
Who it’s for
Product Designers, UX Researchers
Frequently asked questions
Who should facilitate this workshop?
This workshop works best when led by someone comfortable with facilitation. Ideal for Product Designers or external facilitators working with design thinking teams.
How long does this workshop take?
Plan for 60-90 minutes depending on group size. The 4 activities are designed to flow together smoothly.
Run this session with METODIC
Get the full agenda, activities, timing, worksheets, and a facilitator guide for “The User Journey Rejuvenation Workshop” — ready to run in minutes, for any workshop, meeting, or team session.