advanced · 240–300 min
VERIFY 2 — Set the Standard & Redesign the Work
Two letters, one sitting. E establishes what good looks like and who signs off; R rebuilds the work around that judgement. They belong together because a standard nobody designs the work around is a memo, and a redesign without a standard is a liability.
About this session
In a randomised trial of 758 BCG consultants, AI inside its frontier delivered twelve percent more work, twenty-five percent faster, with a forty percent quality lift. Outside the frontier, consultants with AI were nineteen points more likely to be wrong than the control group with no AI at all. Same tool, same people. The difference between value and damage was the judgement of when to trust the model — and that judgement appears only because somebody drew a line on paper and held it.
Why it works
Role-on-the-Wall makes the standard concrete before it becomes policy language: inside the outline is what the person decides and is accountable for, outside is what AI does, supports, and must never touch. The Spectrogram forces real positions into the open before the group writes a rule everyone must live with. The Pre-Mortem then steps ninety days forward and assumes the redesign collapsed, which surfaces the risks no risk register names.
What you’ll walk away with
- A one-page tiered AI standard in plain language, with named reviewers and sign-off
- The human core and the AI boundary drawn for one role
- A redesigned workflow, rebuilt with AI present from step one
- A pre-mortem naming the three causes of failure and the preventive move for each
- A named team and date for a ninety-day pilot
Who it’s for
Senior Leaders, Compliance & Legal, Transformation Leads, Team Managers
Frequently asked questions
Why combine two VERIFY letters in one session?
Because they fail apart. A tiered standard nobody redesigns the work around becomes a memo; a redesign without a standard creates liability. E gives R its judgement rules.
Who has to be in the room?
Operators, not just Legal and IT. The people who sign the tiers are the ones who will defend them if something goes wrong, and a standard written without operators is quietly ignored.
How long should the tiered standard be?
One page. If it runs longer, or reads like compliance language, no operator will use it.
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