Synthesize & Plan · intermediate · 15 min

Action Planning & Next Steps

The group defines concrete action steps to implement the prioritized improvements to the service blueprint. Participants assign ownership for each action, establish timelines, and identify any necessary resources. This ensures that the blueprint refinement efforts are translated into tangible actions with clear accountability.

What participants gain

  • Define concrete action steps.
  • Assign ownership for action steps.
  • Establish timelines for action steps.
  • Identify necessary resources.
  • Translate blueprint refinement efforts into tangible actions.

Materials needed

  • A list of the prioritized improvements.
  • A shared document or task management tool.
  • Timer to keep the action planning process on schedule.
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How to run Action Planning & Next Steps, step by step

  1. Introduce the action planning activity (2 mins).
  2. Review the prioritized improvements (3 mins).
  3. Define concrete action steps for each improvement (5 mins).
  4. Assign ownership and establish timelines for each action step (3 mins).
  5. Identify any necessary resources (2 mins).
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Facilitator tips

  • Encourage participants to be specific when defining action steps.
  • Ensure that each action step has a clear owner and timeline.
  • Identify any potential roadblocks or challenges and develop contingency plans.
  • Document the action plan in a shared location.
  • Follow up regularly to track progress and provide support.

Common challenges

  • Participants may be reluctant to take on ownership for action steps. - Clearly explain the importance of each action step and the benefits of completing it.
  • Timelines may be unrealistic. - Encourage participants to be realistic when setting timelines and to factor in any potential delays.
  • Resources may be limited. - Identify any resource constraints and develop creative solutions to overcome them.
  • Participants may lose momentum after the workshop. - Schedule regular follow-up meetings to track progress and provide support.

Running it virtually

Use a shared document or task management tool to create and track the action plan. Assign owners and deadlines to each task. Use regular virtual meetings to review progress and address any issues.

Expected results

Participants will define concrete action steps to implement the prioritized improvements to the service blueprint. They will assign ownership for each action, establish timelines, and identify any necessary resources.

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