Blueprint Remix: 'Wish Upon a Service'

What participants gain

• Participants will be able to imagine and articulate an ideal future state for the service blueprint.
• Participants will be able to brainstorm a wide range of potential improvements.
• Participants will be able to prioritize improvements based on impact and feasibility.

Materials needed

• Service blueprint (digital or printed)
• Digital sticky notes (Mural or Miro)
• Voting dots or virtual voting feature
• Impact/Effort matrix (optional)

How to run Blueprint Remix: 'Wish Upon a Service', step by step

1. Divide participants into small groups (4-5 people). (2 min)
2. Explain the concept of 'wish list' improvements and encourage participants to think big. (3 min)
3. Have each group brainstorm a list of potential improvements for the service blueprint, focusing on creating an ideal future state. (8 min)
4. Have each group prioritize their list of improvements using voting dots or a virtual voting feature. (4 min)
5. Facilitate a discussion to identify the most impactful and feasible improvements. (3 min)
6. Document the findings and improvements.
7. Encourage participants to share their feelings.
8. Ask the audience the questions they would like to ask.

Facilitator tips

• Encourage participants to think big and imagine the ideal future state.
• Remind participants that all ideas are welcome, no matter how unrealistic they may seem.
• Provide a structured framework for brainstorming and prioritizing ideas.
• Create a safe space for participants to share their ideas without judgment.
• Facilitate a discussion to identify the most impactful and feasible improvements.

Common challenges

• Participants struggle to think beyond current constraints: Encourage them to imagine a world without limitations.
• Participants get stuck on one idea: Remind them to generate a wide range of ideas before narrowing down.
• Participants are hesitant to share their ideas: Create a safe space by emphasizing that all ideas are valuable.
• Participants struggle to prioritize ideas: Use a structured framework, such as the Impact/Effort matrix.

Running it virtually

Use a Mural board to create a shared space for brainstorming and prioritizing ideas. Encourage participants to use digital sticky notes and voting features to contribute.

Expected results

Participants will generate a prioritized list of 'wish list' improvements for the service blueprint, focusing on creating an ideal future state.

Build a session around Blueprint Remix: 'Wish Upon a Service'

METODIC drops Blueprint Remix: 'Wish Upon a Service' into a complete session plan with timing, materials, worksheets, and a facilitator guide — for any workshop, meeting, or team session.

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