Force Field Analysis

What participants gain

• Participants will be able to identify the driving forces and restraining forces affecting the implementation of improvements.
• Participants will be able to analyze the forces at play and develop strategies to address them.
• Participants will be able to prioritize actions based on their impact on the implementation of improvements.
• Participants will be able to communicate the rationale for their recommendations.

Materials needed

• Printed copies of the Force Field Analysis diagram (A3 size)
• Sticky notes (different colors)
• Markers
• Whiteboard or flip chart
• Pens/Pencils

How to run Force Field Analysis, step by step

1. 1. Introduce the purpose of Force Field Analysis and the objectives of the session (5 minutes).
2. 2. Explain the concept of driving forces and restraining forces (5 minutes).
3. 3. Brainstorm a list of driving forces that support the implementation of service blueprint improvements (10 minutes).
4. 4. Brainstorm a list of restraining forces that hinder the implementation of service blueprint improvements (10 minutes).
5. 5. Develop strategies to strengthen driving forces and weaken restraining forces (15 minutes).

Facilitator tips

• Encourage participants to be honest and objective in their assessment of the forces.
• Focus on identifying actionable strategies to address the restraining forces.
• Prioritize the forces that have the greatest impact on the implementation of improvements.

Common challenges

• Participants may struggle to identify all the relevant forces - Provide prompts and examples to stimulate thinking.
• Participants may focus on blaming rather than problem-solving - Encourage a constructive and solution-oriented approach.
• The analysis may become overwhelming - Focus on the most significant forces and prioritize action planning.

Running it virtually

Use a digital whiteboard platform to create a virtual Force Field Analysis diagram. Participants can add virtual sticky notes representing driving and restraining forces.

Expected results

A comprehensive Force Field Analysis diagram that identifies the driving forces and restraining forces affecting the implementation of service blueprint improvements. A list of actionable strategies to strengthen driving forces and weaken restraining forces.

Build a session around Force Field Analysis

METODIC drops Force Field Analysis into a complete session plan with timing, materials, worksheets, and a facilitator guide — for any workshop, meeting, or team session.

Try METODIC free