Converge · intermediate · 20 min

Impact & Feasibility Prioritization

This method helps the group prioritize the identified improvements based on their potential impact and feasibility. Participants assess each improvement on these two dimensions, allowing them to focus on the changes that will have the greatest positive effect and are most realistic to implement. This ensures that the blueprint refinement efforts are focused and efficient.

What participants gain

  • Assess the potential impact of different improvements.
  • Evaluate the feasibility of implementing different improvements.
  • Prioritize improvements based on impact and feasibility.
  • Identify the top priorities for blueprint refinement.
  • Focus refinement efforts efficiently.

Materials needed

  • A list of the identified improvements.
  • A prioritization matrix (physical or virtual).
  • Sticky notes or virtual sticky notes.
  • Markers or virtual pen tools.
  • Timer to keep the prioritization process on schedule.

How to run Impact & Feasibility Prioritization, step by step

  1. Introduce the impact and feasibility prioritization activity (2 mins).
  2. Explain the criteria for impact and feasibility (3 mins).
  3. Present each identified improvement and ask participants to rate its impact and feasibility (10 mins).
  4. Plot the improvements on the prioritization matrix (3 mins).
  5. Discuss the top priorities for blueprint refinement (2 mins).
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Facilitator tips

  • Clearly define the criteria for impact and feasibility to ensure consistent assessments.
  • Encourage participants to justify their ratings with evidence and examples.
  • Use a visual prioritization matrix to help participants compare and rank the improvements.
  • Facilitate a discussion to resolve any disagreements about the ratings.
  • Focus on identifying the top priorities that can be realistically implemented.

Common challenges

  • Participants may have different opinions about the impact and feasibility of the improvements. - Encourage participants to share their reasoning and evidence to support their ratings.
  • Some improvements may be difficult to assess accurately. - Use a consensus-based approach to arrive at a reasonable estimate.
  • The prioritization process may become bogged down in debate. - Set a time limit for each discussion and move on to the next improvement when the time is up.
  • Participants may focus on low-impact, easy-to-implement improvements. - Remind participants to prioritize improvements that will have the greatest positive effect on the customer experience.

Running it virtually

Use a virtual whiteboard with a prioritization matrix. Participants can drag and drop virtual sticky notes representing the improvements onto the matrix. Use polling to gather ratings quickly.

Expected results

Participants will prioritize the identified improvements based on their potential impact and feasibility. They will identify the top priorities for blueprint refinement.

Build a session around Impact & Feasibility Prioritization

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