Reflection · beginner · 30 min

Rose, Bud, Thorn Reflection

This method allows participants to reflect on the service blueprinting process. Rose represents what went well, Bud represents opportunities for improvement, and Thorn represents challenges encountered. It fosters continuous improvement.

What participants gain

  • Participants will be able to reflect on the service blueprinting process.
  • Participants will be able to identify what went well, opportunities for improvement, and challenges encountered.
  • Participants will be able to generate actionable insights for future iterations.
  • Participants will be able to foster a culture of continuous improvement.

Materials needed

  • Printed copies of the Rose, Bud, Thorn template (A3 size)
  • Sticky notes (different colors)
  • Markers
  • Whiteboard or flip chart
  • Pens/Pencils

How to run Rose, Bud, Thorn Reflection, step by step

  1. 1. Introduce the purpose of the Rose, Bud, Thorn reflection and the objectives of the session (5 minutes).
  2. 2. Explain the meaning of Rose, Bud, and Thorn (5 minutes).
  3. 3. Allow participants to individually reflect on the service blueprinting process and write down their thoughts on sticky notes (10 minutes).
  4. 4. Have participants share their reflections with the larger group (10 minutes).
  5. 5. Summarize key takeaways, opportunities for improvement, and challenges encountered (5 minutes).

Facilitator tips

  • Encourage honesty and openness during reflection.
  • Frame feedback positively, focusing on growth.
  • Capture actionable insights for future iterations.

Common challenges

  • Participants may struggle to identify areas for improvement - Prompt them with specific questions about the process.
  • Participants may focus solely on negative aspects - Encourage them to also identify positive outcomes.
  • The reflection may lack actionable insights - Guide them to identify concrete steps for future improvement.

Running it virtually

Use a shared digital whiteboard with distinct sections for Rose, Bud, and Thorn. Participants can add their reflections using virtual sticky notes.

Expected results

A comprehensive reflection on the service blueprinting process. A list of key takeaways, opportunities for improvement, and challenges encountered.

Build a session around Rose, Bud, Thorn Reflection

METODIC drops Rose, Bud, Thorn Reflection into a complete session plan with timing, materials, worksheets, and a facilitator guide — for any workshop, meeting, or team session.

Try METODIC free