Macro-Design · Ongoing/Continuous (Spans the entire lifecycle of a skill or role)

5 Moments of Need

A performance-first methodology designed to align learning interventions with the specific contexts in which employees require support. It shifts the focus from isolated training events to a continuous support model that ensures knowledge is successfully applied in the flow of work.

When to use 5 Moments of Need

Most effective when the goal is to improve specific workplace performance, manage organizational change, or support complex technical workflows where learners cannot rely on memory alone.

How 5 Moments of Need works

Facilitators can use this framework to map out a comprehensive learning journey that extends beyond the classroom. By identifying which 'moment' a session addresses, designers can create a mix of foundational e-learning, collaborative deep-dives, and just-in-time performance support tools like checklists or help desks.

Phases of 5 Moments of Need

  1. New: Learning for the first time
  2. More: Expanding on existing knowledge
  3. Apply: Implementing and remembering knowledge in the workflow
  4. Solve: Troubleshooting when problems arise
  5. Change: Adapting to new policies or procedures

Key principles

  • Performance-centricity: Learning is measured by the ability to perform, not just knowledge acquisition.
  • Learning in the flow of work: Providing support at the exact moment it is needed.
  • Continuous support: Acknowledging that learning continues long after the initial training phase.
  • Contextual relevance: Linking all learning content directly to daily work practices and specific tasks.

Best for

  • Workplace performance improvement
  • Onboarding and skill development
  • Change management
  • Technical and software training

Considerations

  • Requires a cultural shift from 'training as an event' to 'learning as a process'.
  • Necessitates easy access to information (e.g., mobile-friendly job aids or integrated help systems).
  • Demands regular updates to support materials to ensure they remain accurate during the 'Change' moment.

Attribution & sources

Developed by Bob Mosher and Conrad Gottfredson

Primary source

Design a session with 5 Moments of Need

METODIC builds a complete 5 Moments of Need-based session — methods, timing, worksheets, and facilitator guides — in minutes.

Try METODIC free